Refund policy

Last updated: October 23, 2026

Final Sale
All purchases from House of Saint Joy are final sale unless an item arrives damaged, defective, or incorrect. Because our pieces are worn close to the body, we hold them to strict hygiene and quality standards and cannot accept returns or exchanges of items that have left our hands.

Return eligibility
Returns are accepted only for items that arrive damaged, defective, or incorrect, as described below. Items returned under this policy must be in the condition they were received: unworn, unwashed, with tags attached, and in their original packaging, or as stated in the return instructions we send you. We may reduce or deny a refund if an item has been worn, washed, damaged after delivery, or handled more than necessary to inspect it.

Damaged items or order issues
Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, email us within 15 days of delivery at hello@houseofsaintjoy.com with:
• Your order number
• A brief description of the issue
• Clear photos of the item and its packaging

We will review your claim and, where it is approved, replace the item or refund it, depending on the situation. Claims must be submitted within 15 days of delivery and include the documentation above.

How to start a return
Contact us before sending anything back. Items returned without an approved claim will not be accepted. Once your claim is approved, we will send return instructions.

Exceptions and non-returnable items
All sales are final. Intimates, including bras, panties, and the lace collection, cannot be returned or exchanged for any reason other than arriving damaged, defective, or incorrect. Pajamas cannot be returned, but may be exchanged as described below. If you are unsure of your size, please review our Fit Guide or contact us before ordering.

Exchanges
For hygiene reasons, we do not offer exchanges on intimates, including bras, panties, and the lace collection. Pajamas, including button downs, boxers, lounge sets, and the slip dress, may be exchanged once per item for a different size within 15 days of delivery. To be eligible, pajamas must be unworn, unwashed, with tags attached, and in their original packaging. To request an exchange, email hello@houseofsaintjoy.com with your order number and the size you need. Once approved, we will send return instructions. You are responsible for the cost of shipping the item back to us; we will ship the replacement at no charge. Because our pieces are made in small batches, exchanges depend on availability. If your size is not available, we will issue store credit for the item's value.

Cancellations
Contact us as soon as possible if you need to cancel an order. We can only cancel orders that have not yet been prepared for shipment.

Refunds
We will notify you after we receive and inspect any returned item and let you know whether the refund is approved. Approved refunds are issued to your original payment method. Your bank or payment provider may need additional time to process and post the refund. If you do not see your refund within a reasonable time after it is approved, contact us.

Your rights
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact
To request a cancellation, report a damaged or incorrect item, or ask about this policy, email us at hello@houseofsaintjoy.com or use the contact details on our Contact the House page.