Refund policy

Final Sale Policy

All purchases are final sale unless the item is damaged or incorrect upon arrival. We appreciate your understanding as we maintain the integrity of our products and prioritize our strict hygiene and quality standards.

Damaged Items or Order Issues

Your experience with House of Saint Joy matters deeply to us. If your item arrives damaged, defective, or incorrect, please notify us within 15 days of delivery by emailing hello@houseofsaintjoy.com with the following:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging
  
  

Once reviewed, we will work to replace or refund the item based on the situation. All claims must be submitted within the specified time window and with proper documentation.